![]() ![]() Listens Actively and Shows Empathy: You will actively listen to understand relevant customer information to find the best way to solve their problem quickly and thoroughly.ĭe-Escalates Customer Concerns: Most customers contact us because they’ve had a problem and need your help. Topics can range from returns, replacements, delivery, product availability, order status, and more. You'll be the voice of Wayfair and work to build a relationship with customers who contact us by inbound phone call, chats, and emails. Meets Our High Performance Bar: You’ll work to exceed customer satisfaction, excel in meeting customer service efficiency metrics, and other responsibilities as assigned.Įngages Customers: You’ll need a passion for people. ![]() There is little down time in this position as you are typically on back to back calls during your shift. This is a fast paced environment and highly structured. Handles a High Volume of Contacts: You will handle an estimated 50-60 phone calls per shift. For unexpected events or issues, we require our associates to be proactive in their communication and planning whenever possible. ![]() ![]() This helps ensure we're ready and available to help our customers when they need us most. Wayfair will invest in you with continuous development, career opportunities, and will surround you with a team of great people.ĭemonstrates Reliability: Attendance and commitment to being present for your full shift each day is crucial. These are true human to human interactions where you can make a meaningful impact. You will empathetically help customers navigate a variety of post-order issues such as: shipping questions, damages, returns, replacements, assembly services and order notifications. Wayfair will give you the training, tools, and decision-making ability to help our customers find solutions that work best for them. You’ll play a crucial role by providing a best in class experience when it’s most needed. This isn't just about taking another phone call- this is about empowering our customers to create spaces reflecting who they are, what they need, and what they value. How to save a search.At Wayfair, we believe a phenomenal customer experience combined with a supportive employee structure has resulted in our award-winning Customer Service Team. Just name your job search, tell us how often you want to get an email notification and click Save. You can save a search to automatically look for new jobs that match your search criteria. You can always update your profile or turn it off. When you're signed in and start a job search, we'll look for jobs that match your profile. Your profile tells us if you're eligible for a specific hiring path and your work preferences including job location, schedule, amount of travel and more. Your results will update as you select each filter. The number after each filter type tells how many jobs are available. Use one or more filters to search for jobs by hiring path, pay, departments, job series and more options under More Filters. If you search by a city, we'll include jobs within a 25-mile radius. What is a remote job?Įnter a keyword or location-Start typing and we'll offer suggestions to narrow your search. Search for jobs that allow you to work full time from your home or an approved alternative worksite. ![]()
0 Comments
Leave a Reply. |
Details
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |